Effective: from 2025.01.01

Provider details:

Provider name: LILLDOR CHAUME Kft

Operator: LILLDOR CHAUME Kft

Registered office: 2161 Csomád, Kossuth Lajos út 47.

Service address: 2161 Csomád, Kossuth Lajos út 47.

Website: https://luxuryreedhouse.hu/

Email: info@luxuryreedhouse.hu

NTAK registration number: EG23060326

1. General rules:

(a) These “General Terms and Conditions” – hereinafter referred to as GTC – regulate the terms and conditions of using the accommodation services provided by the Luxury Reed House guesthouse, operated by the provider, and the related services offered by the provider.

(b) These GTC do not exclude the possibility of entering into special or individual agreements with travel agencies, intermediaries, tour operators, or other entities that cooperate with the provider on a long-term basis to sell the provider’s services.

2. Scope of the service area:

(a) The service provided by the operator is available both domestically and internationally. The provider does not reside in the guesthouse, and as contracting parties, you take advantage of the Luxury Reed House guesthouse and its services as other types of accommodation, for vacation or recreational purposes, at your own risk. The equipment and furnishings found in the house and the garden, including the careful use of the hot tub, are available for your use during your stay.

(b) We will do everything in our power to ensure the safety of our guests, and we will inform them of potential hazards; however, we cannot be held responsible for any personal belongings in the free parking lot in the public area, or for personal injuries arising from improper use of the house and its surroundings, or for any damages caused within the house.

(c) You will be held liable for damages caused by you to the house, its furnishings, or surroundings.

(d) You will be liable for damages caused by pets brought with or without permission to the accommodation.

(e) Smoking and the use of any electronic cigarettes are prohibited inside the house.

(f) In case of any issue during your stay, you can contact the provider by phone or in writing at info@luxuryreedhouse.hu for prompt resolution of the problem. The guest’s right to complain ceases after leaving the accommodation.

3. The contracting party:

(a) The contracting party is the natural person, legal entity, or business entity without legal personality who orders and/or uses the provider’s services. The natural person who actually uses the service is also considered a contracting party. The ordering and/or using party is collectively referred to as the guest.

(b) The provider and the guest, upon fulfillment of the conditions, become the contracting parties of the service agreement, hereinafter collectively referred to as the contracting parties.

4. Formation of the service contract, booking process, booking modifications:

(a) In response to a request for an offer sent by the guest in writing – by email or via the booking system on the luxuryreedhouse.hu website – the provider will send an offer to the guest within 36 hours of receiving the request.

(b) The service contract is concluded with the booking made by the guest and the provider’s written confirmation. Based on this written confirmation, the order – the booking – will be considered a concluded contract. A verbally placed order and/or modification of the order only creates a contractual obligation if it has been confirmed in writing by the provider; a verbal confirmation by the provider does not create a contractual obligation.

(c) The service contract concluded for the use of the service is for a fixed term.

(d) If the guest decides not to use the service until the expiration of the fixed term, the guest is still required to pay the full price for the service, and the provider is entitled to claim the full payment for the service. The provider is entitled to re-sell the apartment that the guest leaves before the fixed term expires.

(e) The guest is only entitled to extend the service if the provider agrees in writing no later than the day before the expiration of the fixed term.

(f) Modification of the service contract is only possible by mutual written agreement between the contracting parties.

5. Cancellation Terms:

(a) The guest (customer) can cancel their reservation by notifying the guesthouse in writing about their intention to cancel.

(b) The paid reservation fee for a canceled booking can be used for another reservation of the same value, or it will be refunded to the bank account specified by the guest after deducting an administrative fee of 5,000 HUF, if the cancellation is made more than 30 days before the arrival date.

(c) For cancellations between 29 and 15 days before arrival, 50% of the reservation fee will be refunded after deducting an administrative fee of 5,000 HUF, or it can be used for another reservation depending on availability.

(d) For cancellations within 14 days of arrival, the reservation fee will not be refunded and cannot be used for another reservation.

(e) One date change is possible without a fee. Further date changes will not be provided. If the rescheduled date is also canceled by the guest, the paid reservation fee remains with the provider, and the guest will have no further claims.

(f) The provider reserves the right to establish specific conditions for its products, such as promotional offers, group travels, or events, under separate individual contracts different from the above.

6. Prices Applied by the Provider:

(a) The current prices of the guesthouse are listed on the luruxyreedhouse.hu website.

(b) The provider is entitled to change its prices at any time without prior notice, provided that the prices quoted in an offer requested by the contracting party will not be affected.

(c) The provider is obliged to specify the tax content of the prices – such as VAT, tourist tax – as defined by the law. The provider reserves the right to transfer any additional costs arising from legal changes to the contracting party and/or the guest without prior notice.

(d) The provider can determine its prices in Hungarian forints and any convertible currency.

(e) The provider undertakes to publish its current prices, promotions, discounts, and other offers on the luruxyreedhouse.hu website.

7. Payment Methods and Guarantee:

(a) The provider will list the total amount for the ordered services, calculated for the entire stay, in the written confirmation sent to the guest.

The guest can pay the total amount for the stay in several ways. To finalize the reservation, 50% of the total amount must be paid within 3 business days of the reservation by bank transfer or SZÉP card credit. The remaining amount can be paid in cash upon arrival, or by bank transfer or SZÉP card transaction before arrival.

8. Service Usage Terms and Conditions:

(a) The guest can check into the confirmed apartment between 2:00 PM and 8:00 PM on the arrival day (check-in) and must check out by 11:00 AM on the last day of stay (check-out).

(b) If the guest wishes to check into the apartment before the check-in time specified in section 8(a), they may do so for an additional fee, subject to availability.

(c) The provider is entitled to immediately terminate the accommodation contract or refuse to provide services if:

a) The guest uses the provided apartment or the services provided by the provider improperly, or uses the facilities for the services improperly;

b) The guest disturbs the house rules of the apartment, and the disruptive behavior does not stop after being warned;

c) The guest does not comply with the apartment’s safety rules – for example, smoking in prohibited areas despite being warned;

d) The guest behaves in an unacceptable manner, being under the influence of alcohol or drugs, displaying threatening, offensive, or otherwise unacceptable behavior. Incontinent guests or those unable to care for themselves are not allowed to use the apartment services.

f) The contracting party or guest fails to meet the payment guarantee requirement set by the provider within the specified time.

(f) If the contract between the parties cannot be fulfilled due to force majeure, the contract will be terminated.

(g) The guest uses all services of the apartment during their stay at their own risk.

9. Provision of Services:

(a) If the provider is unable to provide the ordered services due to its own fault – especially in cases of overbooking, temporary operational issues – it is obligated to arrange accommodation for the guest.

(b) In fulfilling the obligations outlined in point (a), the provider must:
a) Offer the services confirmed in the reservation at the price specified, for the duration indicated or until the obstruction is resolved, at an alternative accommodation of the same or higher category. The provider will bear any additional costs for the replacement accommodation.
b) If requested, provide the guest with a one-time free opportunity to make a phone call to notify the designated person about the change of accommodation.

(c) If the provider fully meets the obligations listed in point (b), and the guest accepts the offered alternative accommodation, the guest cannot make a subsequent claim for damages.

10. Guest’s Rights:

(a) According to the contract, the guest is entitled to use the reserved apartment and the facilities of the accommodation that are part of the standard services and are not subject to special conditions.

(b) The guest has the right to file a complaint regarding the performance of the services provided by the provider. The provider undertakes to investigate any complaint submitted in writing or orally on-site and recorded in the logbook and provide a substantive response to the guest within 72 hours of receiving the complaint.

11. Guest’s Obligations:

(a) The guest is obligated to settle the payment for the services ordered in the contract by the method and deadline specified in the contract.

(b) The guest is required to report any damage they have suffered to the accommodation provider immediately and provide all necessary information to the owner to clarify the circumstances of the incident, or any information required for potential administrative or criminal proceedings.

12. Guest’s Liability for Damages:

(a) The guest is responsible for any damages caused to the provider or a third party by the guest, their companion, or any persons under their supervision.

(b) The guest’s liability for damages remains in effect even if the injured party is entitled to claim compensation directly from the provider.

13. Service Provider’s Rights:

(a) If the guest fails to fulfill their obligation to pay for the services they have used or ordered but not used, the service provider is entitled to a lien on the guest’s property brought into the apartment as security for the service provider’s claims.

14. Service Provider’s Obligations:

(a) The service provider is obligated to provide the accommodation and other services ordered under the contract according to the valid regulations and service standards.
(b) The service provider must investigate any written complaints from the guest and address the issue.

15. Service Provider’s Liability for Damages:

(a) The service provider is liable for any damage caused to the guest that occurred within the apartment due to the service provider’s fault.
(b) The service provider’s liability does not cover damages resulting from unavoidable circumstances outside the control of the service provider or guest, or those caused by the guest or persons under their supervision.
(c) The service provider reserves the right to designate areas within the apartment that the guest may not enter. The service provider is obligated to clearly mark these areas. The service provider is not liable for damages that occur in areas where the guest or those under their supervision are not allowed to enter.
(d) The service provider’s liability for damages only applies if the damage is reported immediately after it occurs, with the necessary details.
(e) The service provider’s liability does not cover the guest’s luggage or its contents during arrival and departure, during loading and unloading, or during transport to and from the apartment.
(f) The service provider’s liability for damages is limited to a maximum of five times the daily apartment rate according to the contract.

16. Confidentiality:

(a) The service provider is obligated to comply with the provisions of Act CXII of 2011 on the right to informational self-determination and the freedom of information and relevant data protection regulations, and if the guest has informed the service provider, with the internal rules of the contracting party, in performing its obligations under the contract.

17. Force Majeure:

(a) Events or circumstances (e.g., war, fire, flood, adverse weather conditions, power outages, strikes, etc.) beyond the control of either the service provider or the guest or the contracting party – force majeure – relieve any party from performing its obligations under the contract for as long as such circumstances exist. The contracting parties agree to do everything in their power to minimize the possibility of such events and circumstances occurring and to rectify any damage or delay caused by them as soon as possible.

18. Applicable Law and Jurisdiction:

(a) The relationship between the contracting parties is governed by the provisions of Act V of 2013 on the Civil Code of Hungary.
(b) In case of disputes related to the contract, the contracting parties agree to the exclusive jurisdiction of the Váci City Court based on submission, and in its absence, the Pest County Court based on submission.

Supplement:

1. By using the services available on the service provider’s website, the user accepts the terms and conditions listed here.
2. The service provider has made reasonable efforts to ensure that all information provided on the website is accurate at the time of posting. However, the service provider does not assume responsibility or warranty for the information provided via the website, and reserves the right to make changes or corrections to it without notice, or to partially or entirely discontinue the website or any information it contains.
3. The service provider is not responsible for any inaccuracies or deficiencies that may appear on the website. Offers are not legally binding and do not create any obligations for the service provider. Any decision based on the information on the website is the sole responsibility of the user.
4. The service provider is not responsible for any loss or damage resulting from accessing or failure to access the website or any information found there.
5. The service provider is not responsible for any content created, transmitted, stored, made available, or published by a third party that is linked to the service provider’s website or referenced by it.
6. The service provider does not guarantee that access to the website will be continuous or error-free. The service provider is not responsible for any damages, losses, costs arising from the website’s use, inability to use it, malfunction, unauthorized alteration of data by anyone, delay in information transmission, computer viruses, line or system errors, or any similar issues.
7. The service provider treats all information about its customers, partners, and other clients, as well as existing business relationships, as business secrets. Only the relevant data provider may release such information from this confidentiality. The service provider handles all data sent via the internet with the same protection as if it were submitted by other means.
8. Copyright
   1. The service provider’s website, all visual, audio, and text content, and their layout, especially names, logos, graphics, brochures, analyses, and other informational materials are protected by copyright.
   2. Any use of the website’s content, in whole or in part, such as reproduction, transfer, distribution, modification, or storage, beyond personal use, is only permitted with the express written permission of the service provider.
   3. The entire content of the website is owned and controlled by the service provider. The content is protected by copyright. Unless otherwise provided by Act LXXVI of 1999 on Copyright, no part of the website may be copied or published without the prior written consent of the service provider.
   4. Users are allowed to store or print excerpts of the website’s content for personal use.
   5. The content of messages uploaded to the website or sent to the service provider, and the accuracy and truthfulness of the information contained in them, are the sole responsibility of the sender. The website is a service provided to visitors. The service provider reserves the right to modify or supplement the content of the website at any time without notice or justification.
   6. Use of the website in a manner that deviates from or violates the above conditions may result in copyright, civil, and criminal legal consequences. The service provider will act against any infringement of copyright that comes to its attention.
9. If any condition of the legal statement is found invalid according to applicable laws, it does not affect the validity of the other conditions.